Privacy Policy

We value your privacy very highly. Please read this Privacy Policy carefully before using the https://mycustomwp.com/ Website (the “Website”) operated by the My Custom WordPress Team (“us,” “we,” “our”) as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What information we collect, how we use it, what happens if we don't have it, and the legal basis for processing this information

We collect and store any and all information that you enter on this Website. We collect and store the following information about you:

Identifying information - Name
Specific piece of information: Name

Legal basis for processing this information
- The user has provided consent to the processing of their information;
- Processing is necessary to perform a contract with the user;
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
- Processing is necessary for compliance with a legal obligation.
Where we get this information
- Information submitted by the consumer.
How we use this information
- Performing services;
- Processing or fulfilling orders or transactions;
- Processing payments;
- Providing customer service;
- Short-term transient use;
- Verifying customer information.
What happens if we don’t have this information
- Our use of your data for performing services will not be possible;
- Our use of your data for processing or fulfilling orders or transactions will not be possible;
- Our use of your data for processing payments will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for short-term transient use will not be possible;
- Our use of your data for verifying customer information will not be possible.
Identifying information - Phone number
Specific piece of information: IP address

Legal basis for processing this information
- The user has provided consent to the processing of their information;
- Processing is necessary to perform a contract with the user;
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
- Processing is necessary for compliance with a legal obligation.
Where we get this information
- Information submitted by the consumer.
How we use this information
- Performing services;
- Processing or fulfilling orders or transactions;
- Processing payments;
- Providing customer service;
- Short-term transient use;
- Verifying customer information.
What happens if we don’t have this information
- Our use of your data for performing services will not be possible;
- Our use of your data for processing or fulfilling orders or transactions will not be possible;
- Our use of your data for processing payments will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for short-term transient use will not be possible;
- Our use of your data for verifying customer information will not be possible.
Identifying information - Email Address
Specific piece of information: Email Address

Legal basis for processing this information
- The user has provided consent to the processing of their information;
- Processing is necessary to perform a contract with the user;
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
- Processing is necessary for compliance with a legal obligation.
Where we get this information
- Information submitted by the consumer.
How we use this information
- Performing services;
- Processing or fulfilling orders or transactions;
- Processing payments;
- Providing customer service;
- Short-term transient use;
- Verifying customer information.
What happens if we don’t have this information
- Our use of your data for performing services will not be possible;
- Our use of your data for processing or fulfilling orders or transactions will not be possible;
- Our use of your data for processing payments will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for short-term transient use will not be possible;
- Our use of your data for verifying customer information will not be possible.
Identifying information - Device Identifier
Specific piece of information: Device Identifier

Legal basis for processing this information
- The user has provided consent to the processing of their information;
- Processing is necessary to perform a contract with the user;
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
- Processing is necessary for compliance with a legal obligation.
Where we get this information
- Information submitted by the consumer.
- Tracking pixels.
How we use this information
- Performing services;
- Processing or fulfilling orders or transactions;
- Processing payments;
- Providing customer service;
- Short-term transient use;
- Verifying customer information.
What happens if we don’t have this information
- Our use of your data for performing services will not be possible;
- Our use of your data for processing or fulfilling orders or transactions will not be possible;
- Our use of your data for processing payments will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for short-term transient use will not be possible;
- Our use of your data for verifying customer information will not be possible.

We are not required to collect this information by a law, court order, nor by a tribunal order. We do not combine nor link the personal information that we hold about you.

With whom we share your personal information

We do not share your personal information with any third parties.

How we protect your personal information

We have implemented the following measures to protect and safeguard your personal information:

Limiting the amount of personal information that we collect to strictly necessary only;
Using ssl or other secure connection technologies when receiving or sending personal information beyond internal networks.

Sale of your information

We do not sell your personal information.

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies. Please visit our Cookie Policy to learn more about what cookies we collect, why we collect them, and how to change your cookie settings.

Children's Privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.

Analytics Programs

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

Information Retention

We retain all of the information that we collect until we no longer need the information to contact you.

Your Rights

All visitors or users of this website have the following rights with regard to their personal information:

The right to access the personal information that we have collected about you.
The right to say no to the sale of your personal information.
The right to request that we delete all or some of the personal information that we have collected on you.
The right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible).
The right to request that we amend any of the information that we have collected about you.
The right to withdraw your consent to the processing of your data.
The right to request that we restrict the processing of your data.
The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.
The right to not have to identify yourself, or of using a pseudonym in certain circumstances.
The right to stop receiving unwanted direct marketing.

Exercising Your Rights

You may exercise the rights specified above by submitting a consumer request to:

Harald Hope

Bro Ryan

Grenig Road

Glanamman

SA18 1JD

office@mycustomwp.com

We will need to verify your identity prior to effectuating your request and may ask you to provide personal information to do so.

We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.

Complaints

You have the right to lodge a complaint regarding our collection, use and sharing of your personal information by contacting us at the following contact information:

Harald Hope

Bro Ryan

Grenig Road

Glanamman

SA18 1JD

office@mycustomwp.com

Any such complaints must first be addressed to us in writing as required by Australia Privacy Act 1988 S 40(1A). We will respond to all complaints within a reasonable time (usually 30 days). If you are not satisfied with our response to your complaint, you may then lodge a complaint with the Office of the Australian Information Commissioner by following the steps on this page.

Location of Data Processing

All data processing activities undertaken by us take place in United Kingdom.

Do Not Track

Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track (“DNT”). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.

Questions

If you have any questions about this Privacy Policy, please contact us at office@mycustomwp.com.